What Messaging Means For Future Of Customer Care

What Messaging Means For Future Of Customer Care
For years, the frustration of traditional customer service, be it phone or email, have pushed us all over the edge at one point or another. And for what? The reality is most people have simple questions they want to ask a customer service representative and they just want a...
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What A Millennial Wants (In Amenities)

What A Millennial Wants (In Amenities)
Photo by Casey Montz Luxury vans and motorcoaches have taken the limo world by storm. They are spacious, can hold an entourage, and look more modern than the traditional sedan, SUV, or stretch limo. TNCs like Uber and Lyft have yet to breach that market. I’d argue multiple reasons why:...
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CHTC USA Delivers Five New Motorcoaches

CHTC USA Delivers Five New Motorcoaches
CHTC USA saw continued U.S. growth in August with more deliveries of its HT series motorcoaches. The company delivered three HT45s and two HT35s to VMC Travel Express in San Francisco and to Jehovah Jireh Tours in Conley, Ga.  “We are happy to see the product having success in the...
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Battisti Transit Can Please Corporate-Retail Clients

Battisti Transit Can Please Corporate-Retail Clients
KANKAKEE, Ill. — Traveling to a big meeting can be nerve wracking, so why not take all of the stress out of it for corporate clients? This 2017 Ford Transit Van Limo built by Battisti Customs does just that, and can even take the same group out for a leisure...
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Operator Whisks Magazine Cover Star To Party

Operator Whisks Magazine Cover Star To Party
Photo courtesy of MOTEV Bella LA Magazine ’s summer cover girl Camila Alves hosted a beautiful soiree to celebrate gracing the front page of the publication. She was whisked to the Beverly Hills venue by MOTEV which is the most convenient and environmentally friendly way to get around town. MOTEV...
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People's Choice Awards Kicks Into High Season

People's Choice Awards Kicks Into High Season
ATLANTIC CITY, N.J. — If you're already planning on attending LCT East , you need to make sure you pencil the complementary People's Choice Award ceremony into your schedule. Not only does the event include the presentation of the awards, but you'll enjoy entertainment, cocktails, and small bites as well....
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Bermuda Operator Expands Affiliate Base Stateside

Bermuda Operator Expands Affiliate Base Stateside
(L to R) Coleman Mills, operations manager, and Gregory Armstrong, owner of Quality Transport Who: Gregory Armstrong, owner of Quality Transport , Southampton, Bermuda Customer service: The company has many repeat clients who request the same chauffeurs. Armstrong tries his best to always make it happen. “We also...
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How To Get Everyone Off The Bus

How To Get Everyone Off The Bus
While state and federal inspectors closely examine exit doors, operators should spend time training drivers on how and when to evacuate. Chaos in an Evacuation An order for passengers to evacuate a motorcoach or a minibus immediately can create a stampede and cause people to die from being trampled. This...
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Prevost Opens SF Bay Area Service Center

Prevost Opens SF Bay Area Service Center
(photo: Prevost) NEWARK, Calif. --- Prevost opened its newest service center in the San Francisco Bay Area on Aug. 1, expanding its large national service network. The new location will allow Prevost to better serve the most populated state in the country.    The full-service facility is staffed by factory-trained...
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See 8 Generations Of Mercedes-Benz S-Class

See 8 Generations Of Mercedes-Benz S-Class
The S-Class, or Sonderklasse ("special class"), is the top dog of the Mercedes-Benz sedan lineup, representing the leading edge of the German brand's luxury and tech offerings. Though the "S" badge designations officially started in 1972 (and have since sold 4 million cars), these flagships trace their lineage back...
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More Buses Needed For Relief Efforts In Houston

More Buses Needed For Relief Efforts In Houston
AMERICAN BUS ASSOCIATION MEMBER ALERT ISSUED AUG. 30: Relief efforts are underway in Houston and the surrounding area throughout Texas. Mobilization efforts have also begun in Louisiana in response to dangerous winds and flooding from Hurricane Harvey. Evacuations are hampered because of a shortage of available transportation and managing overburdened...
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Four Things About Uber You Wish You Never Knew

Four Things About Uber You Wish You Never Knew
Four Things About Uber You Wish You Never Knew - Operations - LCT Magazine Original link
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All You Ever Wanted In An Industry Trade Show

All You Ever Wanted In An Industry Trade Show
ATLANTIC CITY, N.J. — Simple, easy, affordable, value-driven, one-stop. You may hear those words a lot, but how often do they actually become reality? One place you’ll see them in action is at LCT-NLA East , Nov. 5-7, the industry’s leading East Coast trade show and conference. LCT has...
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Industry Helping Houston In Harvey Aftermath

Industry Helping Houston In Harvey Aftermath
Wynne Transportation employees prepare motorcoaches Aug. 24 on the company's Dallas lot to help with FEMA efforts in flood relief. (photos courtesy of Wynne) [UPDATED 9/1/17: 2 p.m. CT] DALLAS — Bus and chauffeured vehicle operators from Texas and beyond are sending all types of buses to the Houston area...
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Uber Is Broken. Can The New CEO Fix It?

Uber Is Broken. Can The New CEO Fix It?
Uber’s rise into the Silicon Valley stratosphere has been swift, but the consensus is that as the operation expands, the way the company does business needs to change. Because during that ascent, and especially this year, evidence has mounted of a toxic company culture hostile toward women. It was...
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Elephant Dies After Rammed By Tour Bus

Elephant Dies After Rammed By Tour Bus
KUALA TERENGGANU, Malaysia — It was a rude awakening for 32 senior citizens when the chartered bus they were traveling in rammed into an elephant at dawn, killing the pachyderm. A passenger onboard the bus, who wished to be identified only as Madam Chong, said they were fast asleep...
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Why Operators Should Supply Buses To Everywhere

Why Operators Should Supply Buses To Everywhere
(LCT image) Each year we publish our bus issue, I’m struck by how the motorcoach market brings more choices in brands and equipment and upgrades on all models. The number of motorcoaches, along with large vans and minibuses, set a new record each year at our trade shows. While preparing...
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MTC Limousine Launches Website For Group Transportation

MTC Limousine Launches Website For Group Transportation
BEDFORD HILLS, N.Y. – MTC Limousine & Corporate Coach, Inc. recently launched its new MTCBuses.com website to focus on bus and coach transportation services for executive group travel, roadshows, and special events. The website features MTC Corporate Coach’s full fleet of vans, mini-coaches, and luxury motor-coaches, offering personalized solutions for...
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From Lemon To Luxury: A Young Operator’s Success Story

From Lemon To Luxury: A Young Operator’s Success Story
DETROIT, Mich. — Anton Kirichenko, owner of Motor City Limousine , has worked hard to get where he is today, and all in just 10 years. In 2006, he came to the U.S. as a part of the Work & Travel USA program for foreign students. He wasn’t necessarily...
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Visit To Motorcoach Plant In Spain Gives Great Insights

Visit To Motorcoach Plant In Spain Gives Great Insights
The Irizar motorcoach plant in San Sebastian, Spain, where the i6 bus is built for the U.S. market distributed by INA Bus Sales. (photo: Irizar/INA) Last April I was invited to tour the Irizar motorcoach plant in San Sebastian, Spain, along with 12 bus operators from North America. I learned...
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